At Uzaime, we strive to ensure that you're completely satisfied with your purchase. If you're not fully happy with your order, we offer returns and refunds based on the following guidelines:
Eligibility for Returns
- Return Window: You may return unused, unopened, and undamaged items within 14 days from the date of receiving your order.
- Condition: All products must be returned in their original, unused condition with packaging intact. If items show signs of use or damage, they will not be eligible for return.
- Non-Returnable Items: Custom or personalized items, limited-edition products, and gift cards are not eligible for return or refund.
How to Initiate a Return
- Contact Us: To start the return process, please reach out to our customer service team at Uzaime.info@gmail.com within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: After reviewing your request, we will provide you with a return authorization and instructions on how to proceed. We may also provide a return label depending on the situation.
- Ship the Return: Pack the items securely in their original packaging, along with any included accessories, and ship them back to us using the return instructions we provide. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refund Process
- Inspection: Upon receiving your returned items, we will inspect them to ensure they meet our return criteria (unused, unopened, and undamaged).
- Approval/Rejection: If the return meets our conditions, we will approve your refund. If the return is rejected due to damage or use, we will notify you, and the items will be sent back to you at your expense.
- Refund Method: Once your return is approved, we will process your refund within 7-10 business days. The refund will be issued to your original payment method.
- Shipping Fees: Shipping costs are non-refundable, and you will be responsible for the return shipping unless the return is due to an error on our part (e.g., wrong or defective items).
Exchanges
- If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired product. Returns will be processed according to the guidelines above.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at Uzaime.info@gmail.com with your order number, photos of the damaged item, and a description of the issue. We will arrange for a replacement or full refund at no extra cost to you.
Late Returns
- Returns must be received within the 14-day window. We cannot process returns after this period, except in cases of defective or damaged products.
Contact Us
If you have any questions or concerns about your return, refund, or exchange, please contact our customer service team at Uzaime.info@gmail.com. We’re here to assist you!